All orders up to $200 (before taxes and shipping) are shipped for a flat rate of $8.95.

All single orders greater than $200 (before taxes and shipping) are shipped free of charge.

Customers who live in Ottawa, Hull or Gatineau have the option to pick up their purchases for free from True North Games on Tuesday nights between 7:00pm and 10:00pm at Pints & Quarts Restaurant (779 Bank St). This option will be displayed for customers of these areas after the Postal Code field is completed in the Shipping Details section on the Checkout page.

Please note that if you place an order for an item on pre-order or backorder that the entire order will be held until all items are ready to ship together.

Orders usually ship within 24 hours of payment. Please note that we are based in Ottawa, Canada and follow Canadian public holidays. Orders placed on a public holiday may be delayed by an additional business day.

All orders are shipped using Canada Post’s Expedited Parcel service.

We do our best to ensure that our online inventory is correct but sometimes items may be oversold. If an item is not available for shipment, we will notify you via email and offer a refund.

Our flat rate shipping and free shipping offer may not be valid for deliveries to remote areas or for extremely large items.  In these cases, we will contact you with a shipping quote before finalizing your order.

True North Games does not ship to locations outside Canada.